Privacy Policy

Welcome to Vidya Digi Solutions ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vidyadigisolutions.com (the "Website") and use our services, including Digital Signature Certificate (DSC) processing and related digital solutions. By accessing or using our Website and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• 1.1 Personal Information: Full Name, Email Address, Phone Number, Address, Identity proof documents (for DSC processing), PAN / Aadhaar / other government-issued ID (as required for verification), Company details (if applicable).
• 1.2 Technical Information: IP address, Browser type and version, Device information, Pages visited and time spent on the Website.
• 1.3 Transaction Information: Payment details (processed via secure third-party payment gateways), Service history.

2. How We Use Your Information

We use the collected information for:

• Processing Digital Signature Certificate (DSC) applications
• Identity verification as required by law
• Communicating regarding services and updates
• Processing payments
• Improving our Website and services
• Customer support
• Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information with:

• Government-authorized Certifying Authorities for DSC issuance
• Identity verification agencies
• Secure payment gateway providers
• Legal authorities, if required by law

All third parties are obligated to maintain confidentiality and data security.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to fulfill service obligations, comply with legal and regulatory requirements, and resolve disputes and enforce agreements.

6. Your Rights

Depending on applicable laws, you may have the right to access your personal data, correct inaccurate information, request deletion of your data (subject to legal requirements), and withdraw consent where applicable. To exercise your rights, please contact us using the details below.

7. Cookies

Our Website may use cookies to enhance user experience, analyze website traffic, and improve service functionality. You may disable cookies through your browser settings, but some features of the Website may not function properly.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date. Continued use of the Website constitutes acceptance of the revised policy.

10. Communications

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

• Email: vidyadigisolutions@gmail.com
• Phone: +91-7003117709 / +91-9330390565